TERMS OF SERVICE

01ABOUT REDLINE

RedLine is private-beta invoice follow-up software for solo service operators and micro-agencies. The Service helps users create invoices, attach Stripe Checkout payment links, send invoice emails, run reminder sequences, and view invoice activity. The Service is operated from New South Wales, Australia and is available at redlineinvoices.com.

02OPERATOR

RedLine is operated by Phillip Preketes, ABN 29807420241, unless a later legal notice states otherwise.

03ELIGIBILITY

You must be at least 18 years old and legally capable of entering a binding contract to use the Service. By registering you confirm that all information you provide is accurate and that you have authority to bind any business on whose behalf you are acting.

04ACCOUNT ACCESS

You are responsible for access to your email account and any device used to sign in. You must notify us immediately at support@redlineinvoices.com if you suspect unauthorised access to your RedLine account. Each account may only be used by the person or business approved for the private beta unless we agree otherwise in writing.

05PRIVATE BETA ACCESS

Access to RedLine is controlled during private beta. We may approve, pause, limit, or remove access where needed to protect users, recipients, the product, or the reliability of the Service. Private beta access is not a guarantee of future availability, feature set, or commercial terms.

06USE OF SERVICE

You may use the Service only for lawful business purposes and in accordance with these Terms. You agree not to:

• —Use the Service to send unsolicited bulk email, harassment, threats, or deceptive communications.
• —Upload content that infringes any intellectual property, privacy, or other rights of a third party.
• —Attempt to access any part of our systems without authorisation.
• —Reverse engineer, decompile, or copy any part of the Service.
• —Use the Service in any way that could damage, overload, or impair our infrastructure.

We may suspend or end your account access immediately if we believe you are in breach of these Terms.

07INVOICE EMAILS AND REMINDERS

The Service sends invoice emails and reminder emails to your invoice recipients on your behalf. You are solely responsible for:

• —The accuracy of the contact details and invoice data you provide.
• —Ensuring you have a lawful basis to contact your clients by email.
• —Ensuring invoice content, payment terms, due dates, and any late-fee wording are correct and lawful.
• —Complying with applicable spam and electronic communications laws in your jurisdiction and the jurisdictions of your clients.

We are a tool, not a party to any transaction between you and your clients. We do not guarantee payment, collection, delivery, open rates, or any commercial outcome.

08SPAM ACT 2003 (CTH) AND ELECTRONIC COMMUNICATIONS

You are solely responsible for compliance with the Spam Act 2003 (Cth) and equivalent laws in any other jurisdiction in which your clients are located. You warrant that, at all times when using the Service to send emails:

• —You have the consent of each recipient, express, inferred, or deemed under the Spam Act 2003 (Cth), to receive the emails sent on your behalf.
• —All emails sent through the Service contain accurate sender identification.
• —You will honour any unsubscribe or opt-out request within 5 business days of receipt.
• —You will not use the Service to send any communication that is misleading, deceptive, or in breach of the Australian Consumer Law.

We may suspend or end account access if we receive credible reports of non-compliant sending or if we reasonably believe you are in breach of this section.

09NO ADVISORY RELATIONSHIP

The Service is a tool, not a provider of legal, financial, accounting, taxation, or business advice. Any information generated, suggested, or surfaced by the Service, including suggested late fees, follow-up timing, template wording, or invoice activity summaries, is for general informational purposes only.

You should obtain independent professional advice before relying on any output of the Service for any matter that may have legal, financial, tax, or commercial consequences. We are not your lawyer, accountant, financial adviser, or business adviser.

10LATE FEES

Late-fee controls are opt-in and depend on the data you provide. You are solely responsible for verifying that any late fees you charge your clients are lawful under your agreements with them and under applicable law.

11INVOICE PAYMENT LINKS

RedLine may create Stripe Checkout payment links for invoices. These links are for your invoice recipients to pay your invoices. Stripe processes those payments. We do not store full card details. By using payment links, you and your invoice recipients may be subject to Stripe's terms and policies.

This section is about how your clients pay your invoices. It is separate from your own subscription to RedLine, which is covered in the next section.

RedLine does not currently provide tax calculation, accounting reconciliation, payroll, expense tracking, debt collection, or legal enforcement.

12SUBSCRIPTION AND BILLING

This section covers your own subscription to RedLine. It is separate from the invoice payment links described above: invoice payment links are how your clients pay you, while your subscription is how you pay us to use the Service.

RedLine is offered on the following plans:

• —Free: AUD $0 per month. Limited to 3 tracked invoices.
• —RedLine 50: AUD $19 per month, or USD $9 per month.
• —Unlimited: AUD $29 per month, or USD $19 per month.

Paid plans are recurring monthly subscriptions. When you start a paid plan, you authorise us, through Stripe, to charge the plan fee to your chosen payment method each month until you cancel.

The currency you are charged in depends on your region. Prices are shown and charged in Australian dollars (AUD) by default, and in United States dollars (USD) for visitors in the United States.

Subscription billing is processed by Stripe. We do not store full card details. You can view, update, or cancel your subscription at any time through the Stripe billing portal linked from your account.

Cancelling your subscription stops future charges. We do not give specific refund promises for fees already paid or for a partial billing period. Nothing in this section limits any right or remedy you have that cannot be excluded under the Australian Consumer Law.

We may change plan names, plan limits, or prices. If we change the price of a plan you are on, we will notify you by email to the address on your account before the change takes effect, and you may cancel before the new price applies.

13DATA OWNERSHIP

You own all data you upload to the Service, including your client contact details, invoice information, and business data ("Your Data"). We do not claim ownership over Your Data.

You grant us a limited licence to store, process, and use Your Data solely to provide, secure, maintain, and improve the Service.

14CUSTOMER DATA AND CLIENT PRIVACY

When you use the Service you provide contact details for your clients and invoice recipients. You are responsible for ensuring your use of your clients' data complies with all applicable privacy laws, including the Australian Privacy Act 1988 (Cth).

15PRIVACY AND ANALYTICS

Our Privacy Policy at redlineinvoices.com/privacy explains how we collect and handle personal information. RedLine uses Vercel Analytics to understand product usage and reliability. By using the Service you agree to our Privacy Policy.

16THIRD-PARTY SUB-PROCESSORS

We use the following sub-processors to deliver the Service:

• —Supabase for database storage and authentication.
• —Vercel for hosting, functions, and analytics.
• —Stripe for payment processing.
• —Resend for transactional email delivery.
• —Cloudflare for DNS, CDN, and security.

Each provider has its own terms of service and privacy policy. We are not responsible for the acts or omissions of these third parties, but we take reasonable steps to select providers with appropriate data protection standards.

17EMAIL DELIVERY

Delivery of emails sent by the Service depends on Resend and the email infrastructure of your clients' email providers. We do not guarantee that emails will be delivered, opened, or acted upon. Factors outside our control, including spam filters and full inboxes, may affect delivery.

18ACCEPTABLE USE

You may not use the Service to:

• —Send emails that impersonate another person or business.
• —Send emails that contain misleading, deceptive, or fraudulent content.
• —Collect or harvest email addresses without consent.
• —Conduct any activity that violates applicable law.

We reserve the right to review and remove any content that we believe violates these Terms.

19INTELLECTUAL PROPERTY

All software, design, text, and other materials that make up the Service, excluding Your Data, are owned by or licensed to the operator of RedLine. You are granted a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes while you have approved access.

You may not reproduce, modify, distribute, or create derivative works from any part of the Service without our written permission.

20SERVICE AVAILABILITY

We aim to provide a reliable service but we do not guarantee 100% uptime. We may take the Service down for maintenance, product changes, or security reasons. We will try to give advance notice of planned downtime where possible.

We are not liable for any loss caused by unavailability of the Service.

21BETA FEATURES

Private-beta and experimental features are provided "as is" without any warranty. We may modify or remove them at any time without notice.

22DISCLAIMERS

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

23LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

• —WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF GOODWILL, LOSS OF BUSINESS OPPORTUNITY, OR LOSS OF DATA.
• —OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED AUSTRALIAN DOLLARS (AUD $100), WHICHEVER IS GREATER.

NOTHING IN THESE TERMS EXCLUDES, RESTRICTS, OR MODIFIES ANY GUARANTEE, RIGHT, OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED, RESTRICTED, OR MODIFIED, INCLUDING UNDER THE AUSTRALIAN CONSUMER LAW (SCHEDULE 2 TO THE COMPETITION AND CONSUMER ACT 2010 (CTH)). WHERE OUR LIABILITY UNDER THE AUSTRALIAN CONSUMER LAW CANNOT BE EXCLUDED, OUR LIABILITY IS LIMITED, TO THE EXTENT PERMITTED BY LAW, TO THE RESUPPLY OF THE SERVICE OR PAYMENT OF THE COST OF RESUPPLY.

24INDEMNITY

You agree to indemnify, defend, and hold harmless the operator of RedLine and any officers, employees, contractors, and agents from and against any and all claims, losses, damages, liabilities, costs, and expenses, including reasonable legal fees on a solicitor-client basis, arising out of or related to:

• —Your use of the Service in breach of these Terms.
• —Your Data, including any claim that it infringes a third party's rights or breaches any law.
• —Your communications with your clients, including under the Spam Act 2003 (Cth) or any equivalent law.
• —Any tax, financial, or commercial decision you take in reliance on output from the Service.

25FORCE MAJEURE

We are not liable for any failure or delay in performing our obligations under these Terms where the failure or delay is caused by events beyond our reasonable control, including failure or degradation of internet infrastructure or third-party providers, natural disasters, fire, flood, pandemic, act of God, act of war or terrorism, civil unrest, government action, cyberattack, distributed-denial-of-service attack, malicious interference with our systems, or labour disputes.

26CHANGES TO THESE TERMS

We may update these Terms from time to time. If we make material changes we will notify you by email to the address on your account or by a prominent notice on the Service where practical.

Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not accept the changes, you must stop using the Service.

27GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, and the Commonwealth laws of Australia applicable in that State. You submit to the non-exclusive jurisdiction of the courts of New South Wales for the resolution of any dispute arising under these Terms.

Before commencing legal proceedings, both parties agree to attempt to resolve any dispute by good-faith negotiation for at least 30 days, and where appropriate to attempt mediation through a body such as the Resolution Institute or the NSW Civil and Administrative Tribunal where it has jurisdiction.

28GENERAL

• —Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements, understandings, and representations.
• —Severability: If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions continue in full force and effect.
• —No waiver: Failure or delay by us in enforcing any provision does not constitute a waiver of our right to enforce that or any other provision in the future.
• —Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign or transfer our rights and obligations to any successor in business or to any company within our group without restriction.
• —Survival: Sections 13, 14, 22, 23, 24, 25, and 27 survive the end of your access to the Service.

29CONTACT

For any questions about these Terms, contact:

Email: support@redlineinvoices.com Website: redlineinvoices.com New South Wales, Australia